September 29, 2014 Fact of the Day: Response Times Clients Expect From Their Advisors
Responsiveness for financial advisors and providers is essential to Millionaires. Millionaires expect timely responses from their advisors. About one-third are comfortable with their response by the next day, but the majority expects the reply within five hours and that's just for phone calls, email replies should be even faster. How fast would you expect your financial advisor to get back to you? With the onslaught of social media and texting, it is easy to believe that younger generations are going to be even more demanding. Did you know that the number one reason investors fire advisors is not due to investment performance but due to lack of responsiveness?
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