Real Estate and Pharmaceuticals are two industries near the top of the most-hated industries list.
Some Americans will claim to “love’’ a consumer product, and most Americans know what companies they respect and count on.
But there are also Americans who “hate’’ a product or service, and are not shy about saying so.
Several new reports have come out about consumer feelings towards products and services, and the oil and gas industry does not do well.
According to Daily Finance, the Oil and Gas industry barely topped the Banking Industry as the most hated industry. Daily Finance used data from a recent Gallup poll and information from the American Customer Satisfaction Index to create the list of top 10 most hated industries.
Oil and Gas suffers from a number of perception problems. Americans deal with oil and gas products daily, and most handle the cost of the product. Reports of oil companies making billions in profits hurts its reputation, as does continual reports of oil leaks in the world’s waterways.
The Banking industry reputation has taken a hit since 2008 and is not recovering, according to the report.
RELATED: Bank of America Ranks Best Among Millionaires
At No. 3 among most hated industries was Health Care, although its perception numbers have improved in the last two years.
At No. 4 was Real Estate, an industry whose reputation is hurt by its relationship with the Banking industry.
At No. 5 was the Pharmaceuticals industry, which hurts its reputation because of all the warnings that must be carried when a product is advertised.
The No. 6-10 most hated industries were Electricity and Natural Gas, Legal, TV and Radio, Movies, and Advertised and Public Relations.
According to the ACSI, which is produced by the University of Michigan’s Ross School of Business, subscription TV and internet service providers have dropped to among the lowest-rated communication services that include wireless telephone service, computer software and cell phones. Customer satisfaction has dropped for all pay TV providers, although fiber optic and satellite services get higher marks than cable TV companies. Comcast and Time Warner Cable, companies that have a proposed merger since the study was done, had the lowest customer satisfaction ratings.
Customer satisfaction in cell phone service rose for the second year in a row, believed to be pushed higher by satisfaction with smartphone usage.
Kent McDill is a staff writer for Millionaire Corner. McDill spent 30 years as a sports writer, working for United Press International and the Daily Herald of Arlington Heights, Ill. From 1988-1999, he covered the Chicago Bulls for the Daily Herald, traveling with them every day through the nine-month season. He also covered the Bulls for UPI from 1985-88, and currently covers the team for www.nba.com. He has written two books on the Bulls, including the new title “100 Things Bulls Fans Should Know And Do Before They Die’, published by Triumph Books. In August 2013, his new book “100 Things Bears Fans Should Know And Do Before They Die” gets published.
In 2008, he resigned from the Herald and became a freelance writer. The Herald hired him to write business features and speeches for the Daily Herald Business Conferences and Awards presentations.
McDill also writes a monthly parenting column for the Herald’s Suburban Parent magazine.
McDill is the father of four children, and an active fan of soccer, Jimmy Buffett and all things Disney.