Mobile employees are younger than ever and they don't want their daddy's BlackBerry.
Mobile employees – those who rely on mobile devices for greater productivity - are younger than ever and they don’t want their daddy’s BlackBerrry.
In the last year, the median age of a mobile worker decreased five years to 41, said iPass Enterprise Mobility Services in its latest quarterly Mobile Workforce Report. “Perhaps this ‘youthening’ of the mobile workforce is a result of another great change in the workforce, that mobile employees are no longer the elite, they are pretty much every knowledge worker with a smartphone, now allowed to access corporate resources.”
A winner in these shifting trends is the Apple iPhone, which has eclipsed the BlackBerry as the preferred smartphone among technology-savvy workers, said iPass, a provider of client software, wireless network and platform support, which it describes as the most comprehensive in the world
More than one third of mobile employees used a BlackBerry in 2010, compared to about 31 percent who used an iPhone. The BlackBerry market share now sits just below one-third, while the iPhone market share grew by more than half to 45 percent and the Android market share nearly doubled to more than 21 percent. Apple and Google – creators of the iPhone and Android based phones – were able to increase market share by capturing new smartphone users. In 2010, only 69 percent of workers used their smartphone for work. Now the share is more than 90 percent.
The growing numbers of mobile employees are not only changing how Americans do their jobs, but are also shaping commutes and work schedules. According to iPass Enterprises, “The mantra in 2012 will be, ‘It’s not where you work, it’s what you do.’ Offices will stand empty as more employees workshift or telecommute. Tablet and smartphone adoption and advancement will continue to be key drivers behind mobile employee behavior.”
Tablet ownership has grown as well. Now, 44 percent of mobile employees use tablets, up from 33 percent in the second quarter of 2011. According to iPass Enterprises, the Apple iPad remains dominant and is owned by 59 percent of mobile employees.
The vast majority of mobile employees use their smartphones for a mixture of work and personal use, but the advent of mobile technologies means employees work longer days and are “hyperconnected” to their offices, said iPass.
Smartphone and computer tablet owners are also increasingly likely to use mobile devices to shop, manage their personal finances, obtain news and information and communicate with friends and family, according to a study of online usage and social media released by Millionaire Corner in July. More than one-third of Millionaire investors – those with $1 million to $5 million in investable assets not including primary residence – use smartphones to pay bills and more than one-fourth conduct trades via their smartphones. Well over half (56 percent) access their accounts on their smartphones, and 26 percent use the mobile devices to research investments. More than half (51 percent) use their smartphones to communicate with a financial advisor.
Computer tablets are used even more frequently for financial purposes. More than three-fourths of Millionaire investors use their tablets to access their accounts, and 69 percent research investments on their computer tablets. More than 40 percent conduct trades and 56 percent pay their bills.
Increasing reliance on mobile devices has created a strong dependency on smartphones, found iPass Enterprises. “The thought of being without a smartphone for even a week solicited an emotional response among nearly 59 percent of mobile employees surveyed,” said the company in a prepared statement.